Time2chat
Boost your customer relationship by transforming SMS into a conversational channel
Many use cases around customer relationship
> Time2chat : the multi-operator solution that meets the new trends in customer relationship management!
With Time2chat, from a single 09 number, brands can now:
- Easily interact with their customers,
- Be contacted via SMS or phone call.
Speed, simplicity, personalization, Time2chat is SMS serving customer engagement!
P2A: user-initiated engaged conversation
Customer reminder
Send messages to your favorite brands to be contacted by a customer service representative (voice/SMS convergence)
Request for information
The City of Issy-les-Moulineaux offers the virtual assistant IssyGPT to its residents via Time2chat to respond to their information requests
Appointment scheduling
Request an appointment directly, without the need to download an app or overload the customer service phone line
A2P: brand-initiated conversation
Delivery
Collect customer information to optimize your delivery processes (postal address, availability, access code, etc, ...
Customer satisfaction
Collect personalized feedback from your clients by sending satisfaction surveys or polls to improve your products and services.
Customer follow-up
A health-focused startup, CureCall integrates the Time2chat conversational SMS technology into its patient follow-up solutions.
Time2chat:
The new conversational messaging
experience
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" Avec Time2chat, on entre dans l’ère du SMS conversationnel et bi-directionnel "
Would you like to discover Time2chat?
Why use Time2chat?
For brands
- Benefit from a universal service accessible to 100% of mobile phone users
- Offer a better customer experience with more personalized communication
- Develop a new contact channel with your customers
- Gain efficiency with the ability to handle multiple requests simultaneously
For users
- Interact live with your favorite brand 24/7
- Benefit from a simple contact point for customer service (after-sales support)
- Gain simplicity without the need to download an app or require an internet connection
- Use a voice and SMS channel on a single, unified number
Testimonials
" With Time2Chat, patients respond to messages at a response rate of nearly 93%. This is remarkable because, on a health application, the response rate had previously been only about 12%. The difference is enormous. "
*CureCall is a health startup that has developed a solution to digitize patient information via SMS and automate follow-up according to the administrative and medical protocols of healthcare facilities.
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" Avec la solution Time2chat la ville d'Issy-Les-Moulineaux est disponible par SMS avec IssyGPT. Ce mode d'accès est un canal beaucoup plus simple pour les habitants. "
*IssyGPT is an intelligent chatbot that enhances and streamlines communication between residents and municipal services by providing immediate answers to citizens' questions 24/7 (hours, procedures, events)).
How does it work?
Session initiation
A session begins with the user's first response to a prompt from the brand; or from the brand in response to the user's initial request.
Session duration
- A session lasts a maximum of 24 hours
- The number of messages exchanged during this period is unlimited
Are you interested in reselling the Time2chat solution?
Time2chat is only offered to Business Messaging providers (aggregators) and declared electronic communication operators with ARCEP.
To benefit from the offer, you must first:
- join the GIE-EGP to avoid sending non-Orange numbers
- be the holder of your long numbers (09) with ARCEP
- connect your private network to Orange's network
Dernières actualités Time2chat
Pricing
Time2chat benefits from specific pricing conditions incorporating:
- Fixed technical connection services
- Unit billing fees for messages and/or conversations
The messages
With Time2chat, consumers have the ability to reply to an SMS sent by a brand (A2P), but also to initiate a conversation by directly sending a message to a company (P2A):
Message sent by a brand
Application to Person
(A2P)
Message initiated by the user
Person to Application
(P2A)
Single Message
0,03 € HT
Conversation
0,045 € HT
Conversation
0,045 € HT
Contract
Welcome to the download area
dedicated to the contractual documentation
of the Time2chat offer from Orange.
These reference documents
are made available to service providers
as well as to providers and aggregators.
Our partners
Orange Pay Services relies on a network of experts specialized in consulting and developing the Time2chat solution. They support you in your mobile marketing strategies and carry out technical, marketing, or commercial operations for your services.
Time2chat FAQs
Yes, there is no incompatibility. It will be necessary to establish a VPN and a new connection between the aggregator and Orange.
If an aggregator is already a customer of Orange's Push SMS offer, the connection on the existing VPN uses the UCP protocol. It is necessary to establish a new connection using SMPP and configure a dedicated large account for Time2chat.
A P2A (Person-to-Application) conversation is initiated when the first message is sent by a user. A conversation consists of at least two messages exchanged between a user and a sender.
In the context of a P2A (Person-to-Application) conversation, the 24-hour period begins when a user sends the first message to a sender.
Example: a sender sends the first message on 01/01 at 08:00. The user responds at 10:30. The end of the 24-hour phase will be on 02/01 at 10:30. During these 24 hours, the number of exchanged messages can be unlimited.
Example: a sender sends the first message on 01/01 at 08:00. Without a response from the user, the 24-hour phase will end on 02/01 at 08:00.
Example: A sender sends the first message on 01/01 at 08:00, and a user responds at 08:05. This is followed by a series of messages. The end of the 24-hour phase is on 02/01 at 08:05. The sender sent a final message before the end of the conversation phase. The user responded to it on 02/01 at 08:10; this marks the beginning of a new P2A (Person-to-Application) conversation phase.
Example: A user sends the first message on 01/01 at 08:00, and a sender responds at 08:05. This is followed by a series of messages. The end of the 24-hour phase is on 02/01 at 08:00. The user sent a final message before the end of the conversation phase. The sender responded to it on 02/01 at 08:07; this marks the beginning of a new A2P (Application-to-Person) conversation phase.