Time2chat
Description
Give your customer relations a boost by transforming SMS into a conversational tool
Time2chat is a business Messaging offer that offers an SMS dialog channel between a business and its customers.
With Time2chat offer your customers a user experience similar to instant messaging applications
Time2chat is aimed at businesses which, as part of their customer relations (after-sales service, making appointments, delivery management, satisfaction survey, etc.) need to be in direct contact with their customers via SMS (both A2P and P2A).
This development of the Business Messaging range meets new brand communication requirements.
They can establish quicker interactions and take the initiative of a conversation with a customer to offer personalized proposals encouraging a genuine new link with the consumer.
Benefits
For the company
- benefit from an additional dialog option
- offer an improved shopping experience
- develop a new place for exchange
- reduce calls to customer services
For the user
- exchange directly with the brand
- increase customer satisfaction
- track order status
- add proximity to the brand relationship
Our partners
To help integrate the solution in your IT system, Orange offers a list of approved partners able to support you with your communication projects and offer a comprehensive Business Messaging approach: advice, development, hosting, and connection to mobile operator networks.
The customer journey
Satisfaction survey
Quickly and easily gather your customers feelings on their user experience just after a purchase in a store to create a link
Making Appointment
Allow your customers to make appointments easily for your service in a natural discussion context in a few seconds to create more proximity
After-sales service
Instantly manage your services
thanks to a "1to1" relationship with customers, and by discussing in a personalized and thorough manner for a smoother exchange
Pricing structure
The Orange Time2chat benefits from specific pricing conditions including:
- Fixed technical connection services (for those who do not have the OPS offer),
- Short code commission costs,
- MT-SMS unit billing costs,
- Additional options
> Technical connection
Before being able to send your messages to Orange customers, Orange carries out a technical feasibility study to review whether you have sufficiently secure network equipment compatible with the exchange protocols provided by Orange.
We then connect your private network to the connection point made available in the Orange network.
> Short codes
Each number used and declared by the aggregator is dedicated to one (1) sender (advertiser)
Any use other than described in the contract is not authorized (no “single message” Push SMS as described in the OPS contract)
> SMS
Orange sends your MT-SMS to Orange customers, meeting your commitments in terms of quality of service and consumer protection
We can offer a connection of 10 SMS/second.
> Additional options
The SMS sender field (OADC) is not available with the conversational SMS offer
Sign up to Time2chat
Time2chat is exclusively offered to Business Messaging stakeholders (aggregators, fixed network operators, internet service providers) who have signed the Orange OPS (Operator Push SMS) Terms of Sale.
To benefit from the offer, you must firstly:
- be declared as an SMS aggregator, internet service provider or fixed operator, as defined by Arcep in its decision 10-0892 dated July 22, 2010,
- connect your private network to Orange’s network,
- reserve your 5-digit short codes with Af2m.
How does it work?
- Submit request to Af2m
- Af2m review and approves the request
- Short codes definitively assigned
- Contract, Terms of Sale + Annex sent for approval and signature
Orange is with you
If you want to receive advice on deploying the Time2chat offer from one of our experts, please contact our dedicated sales department directly: Pay Services Sales Contact
To help integrate the solution in your IT system, Orange also offers a list of approved partners able to support you with your projects and offer a comprehensive business messaging approach.
Discover our partners?